1. Introduction
Bdgome is a trusted online betting platform in Bangladesh that places the highest priority on user privacy. This Privacy Policy explains how bdgome collects your personal data, what it is used for, and how it is kept secure.
By registering on bdgome, using our platform, or accessing any of our services, you agree to abide by this Privacy Policy. Please read this page carefully, and if you have any questions, reach out to our support team.
Bdgome believes that transparency is the foundation of trust. That is why this Privacy Policy is written in plain, straightforward language — so every user in Bangladesh can clearly understand how their data is being handled.
2. What Information We Collect
Under bdgome's privacy policy, we collect two types of information — what you provide directly, and what is gathered automatically while you use the platform.
Directly Provided Information
- At registration: full name, date of birth, email address, mobile number, and residential address.
- For KYC verification: a copy of your National ID or passport, along with proof of address.
- Payment details: Mobile Pay, Nagad, or Rocket account numbers (we do not store full card numbers).
- Support Communications: the content of messages sent via live chat or email.
Automatically Collected Data
- Device Information: browser type, operating system, screen resolution, and device ID.
- Usage Data: pages visited on the platform and time spent, bets placed, and session duration.
- IP Address & Location: Used to determine approximate geographic location and for security verification.
- Cookies & Tracking Data: Used for session management and to improve the user experience.
3. How Your Data Is Used
Bdgome uses collected data only for specific, legitimate purposes. Every reason for data use is clearly outlined below in accordance with our privacy policy.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, Email, Phone | Contractual Obligation |
| Payment Processing | Payment Information | Contractual Obligation |
| KYC & Identity Verification | ID Documents | Legal Obligation |
| Fraud Prevention | IP, Device & Transaction | Legitimate Interest |
| Customer Support | Contact Information | Contractual Obligation |
| Promotional Communications | Email, Phone | Consent |
Bdgome never sells your data to advertisers or shares it with marketing companies. If you no longer wish to receive promotional emails, you can unsubscribe at any time.
4. Data Sharing Policy
The core commitment of bdgome's Privacy Policy is clear — your data will never be sold. However, in limited circumstances, certain information may be shared with specific third parties.
- Payment Processors: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, and Rocket.
- Legal Authorities: Data may be disclosed to comply with legal obligations arising from court orders or government directives.
- Security Partners: Limited data may be shared with trusted partners to detect fraud and ensure cybersecurity.
- Business Transfer: If bdgome's business is merged or sold, users will be notified in advance and data protection will be ensured during any transfer.
5. Cookie Policy
Bdgome uses cookies on its website and app to improve service quality and personalize the user experience. Cookies are small data files stored in your browser.
- Essential Cookies: Used to maintain login sessions and ensure platform security. The platform cannot function without these.
- Functional Cookies: Used to remember your preferred language, theme, and account settings.
- Analytics Cookies: Helps us understand which sections of the platform are used most. This data is fully anonymized.
You can disable non-essential cookies at any time through your browser settings, though some features may become limited as a result.
6. Data Retention
Under bdgome's Privacy Policy, data is retained only for as long as necessary. The table below outlines the retention period for each type of data.
| Data Type | Retention Period |
|---|---|
| Account Data (Active Accounts) | For the Duration of Active Account |
| Transaction Records | 5 Years (Legal Requirement) |
| KYC Documents | 3 Years After Account Closure |
| Support Contact | 2 Years |
| Session & Log Data | 90 Days |
| Marketing Consent | Until Unsubscribe |
Once the retention period expires, data is automatically deleted or anonymised through secure methods to ensure no personal identification remains possible.
7. Your Rights
Under bdgome's Privacy Policy, you have certain fundamental rights over your own data. To exercise these rights, email support@bdgome.com.
- Access: The right to request access to the personal information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete data.
- Right to Erasure: The right to request deletion of your data under certain circumstances.
- Right to Restrict Processing: The right to request that your data not be used for specific purposes.
- Portability: The right to request a copy of your data in a structured, portable format.
- Right to Object: The right to object to your data being used for marketing purposes.
Once a request is received, bdgome typically responds within 30 business days. For complex cases, this may extend up to 60 days — you will be notified in advance if that is the case.
8. Security Measures
Bdgome follows the highest industry security standards to protect your data. Our security infrastructure is detailed below.
- SSL/TLS Encryption: All data transmissions are secured with 128-bit SSL encryption, meeting banking industry standards.
- Two-Factor Authentication (2FA): OTP verification is required for account login and any significant account changes.
- Regular Security Audits: Regular penetration testing and audits are conducted by independent third-party security experts.
- Data Centre Security: Servers are hosted in secure data centers under 24/7 monitoring.
- Unusual Activity Detection: Our AI-powered system instantly detects suspicious logins or transactions and secures your account in real time.
In the event of a security breach, bdgome will notify affected users within 72 hours and provide assistance with any necessary protective measures.
9. Children's Privacy
Bdgome is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If someone registers using a false age and we become aware of it, their account will be immediately terminated and all associated data will be deleted.
If you believe a minor has opened an account on bdgome, please contact support@bdgome.com immediately. We will take swift action.
10. Policy Changes
Bdgome may update this Privacy Policy from time to time. Revisions may be necessary due to changes in law, the introduction of new services, or security improvements. For any significant changes, we will notify you through the following methods.
- A notification will be sent to your registered email at least 15 days before any changes take effect.
- Upon logging into the platform, a clear banner or pop-up will appear summarizing the changes.
- The "Last Updated" date at the top of this page will reflect any changes.
- Continued use of the platform following any policy change will be taken as your acceptance of the updated terms.
If you do not agree to a policy change, you may request to close your account. bdgome will process that request accordingly, and any applicable balance will be refunded.
11. Contact Us
For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team. We are always here to help.
- Email: support@bdgome.com — responses are usually sent within 24 hours.
- Live Chat: Log in to the platform and reach us via 24/7 Live Chat support.
- Help Centre: Help Center Find detailed guides and FAQs on the page.
To submit a formal data protection complaint, include "Privacy Request" in the subject line of your email. We will handle your complaint with the utmost priority.